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How can I get a refund for an event?

The Alumni Relations office reserves the right to cancel an event due to low enrolment or other circumstances which would make the event non-viable.

If we cancel an event, guests will be offered a full refund. However any other expenses (including travel) incurred due to the cancellation of an event will not be refunded.

If an event is postponed, guests will either have the option to receive a full refund or transfer registration to the rescheduled date.

You may cancel your event booking up to ten working days prior to the event date. You will receive a full refund of the price paid for the booking.

Refunds less than ten working days prior to the event will only be given if the event in question is sold out and we are able to re-sell the tickets concerned.

Refunds cannot be processed online.

All refund requests must be made by the person who made the original booking or the credit card holder.

Refunds will not be given for guests who do not turn up to an event on the day.

Cancellations will be accepted via phone or email. However, refund requests must be received in writing (either by email or post).  If your booking was made online please enclose a copy of your original receipt or confirmation email including your reference number. Please contact the Alumni Helpdesk if you wish to enquire about a refund.

Regrettably, the Alumni Relations office cannot refund guests on occasions when bad weather prevents or discourages travel.

Still need help? Please contact us at the Dunelm Helpdesk

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Development and Alumni Relations Office
The Palatine Centre
Stockton Road

0191 334 6305