Alumni Network for Durham University Business School
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Frequently Asked Questions regarding your Dunelm account


Which email address should I use?

We will use the e-mail address that you provide during your registration for our email correspondence with you.  Please choose the email address that you are happy to be used for contact from the University.  You are able to update this email address once your registration has been confirmed by entering the site and updating your profile.



Why do you need my date of birth?

This helps us to match your registration with the information we already hold for you within the Alumni Relations Office. 


What is my ID?

This is a unique reference number that enables us to identify you on our database. Alumni of the University are provided with the number on the coversheet that comes with Durham First and in other correspondence from us.  Do use this number to register if you have it available, as it will speed up your registration. 



What do I put as my user ID?

You will need this every time you login to the Dunelm community.  Choose a username that you will remember.  It can be any combination of letters and numbers that you wish.



What do I put as my password?

Your password should be at least 8 characters long and, for your increased personal security, we would recommend that you use a combination of letters and numbers.



Can I change my password?

Yes. You need to login first and then choose 'My Profile' from the 'Keeping in Touch' menu option in the left-hand column. 



What do I do if I forget my password or User ID?

If you forget your password or User ID, select the 'forgotten password / User ID' link.  You will then need to enter your user ID or email address as indicated, you will receive an email with your User ID and a password reset link.  



I have forgotten my password and changed my email address.  How do I reset my password?

The automated password reminder will send an email to the email address that we have for you.  If you have registered with a dunelm.org.uk email address, then you will receive the email at your destination email address.

If you have changed your email address, please contact us at help@dunelm.org.uk.  We will change your password and send it to the new email address you provide.  You will then need to login and update your profile with your new email address and other current information.

 Back to the login / registration page.